This is a courtesy translation. The German version is legally binding.
Chargeback & Fraud Prevention
This policy describes how we prevent payment fraud and how you can reach a quick resolution for any discrepancies – without resorting to a chargeback.
1. Prevention Measures
Card payments are processed through our payment service provider Inet-Cash GmbH and protected by standard security procedures (including 3-D Secure). Every order is confirmed by email and documented. Participation in auctions requires account activation. Suspicious transactions are reviewed.
2. Before Requesting a Chargeback: Contact Us
If a charge appears unfamiliar or an order does not meet your expectations, please contact us first – by email at info@lady-anja.shop or via our contact form. We resolve discrepancies within seven business days; legitimate refunds are processed without unnecessary bureaucracy. The description appearing on your card statement is provided by the payment processor and does not indicate the nature of the goods ordered; shipments are sent neutrally.
3. Fraudulent Chargebacks
We dispute unjustified chargebacks ("friendly fraud") by submitting our order, delivery, and access records. Affected customer accounts may be restricted pending investigation. Confirmed fraud cases are reported to the appropriate authorities.
Effective: 21 August 2026