This is a courtesy translation. The German version is legally binding.
Terms and Conditions
(For the right of withdrawal, see § 6)
§ 1 General Provisions
1.1 The parties to the contract under these Terms and Conditions for the goods and services available at www.lady-anja.shop are PMI Media Solutions S.L., C/ Marbella 17, Local 48-57, 07610 Palma, Illes Balears, Spain (hereinafter referred to as the "Seller") and the customer. These Terms and Conditions apply both to consumers within the meaning of § 13 BGB (German Civil Code) and to businesses within the meaning of § 14 BGB, unless a distinction is made in the relevant clause.
1.2 The Seller provides all services on the basis of the following Terms and Conditions in the version valid at the time of the order.
§ 2 Subject Matter of the Contract
The subject matter of the contract is the sale of goods and services. Details, in particular the essential characteristics of the goods, can be found in the description and the supplementary information on the Seller's website.
§ 3 Formation of the Contract
3.1 The Seller's representations on the internet are non-binding and do not constitute a binding offer to conclude a contract. The information on the goods and services is merely a description and does not constitute a warranty of characteristics or a guarantee.
3.2 As a visitor to the website, every customer automatically receives a "shopping cart" in which the selected goods and services of the Seller are collected. Once the website is left without the customer having submitted a binding offer, the contents of the shopping cart lapse. In this case, no legal transaction has been concluded. Before submitting the order (if applicable, after registration or logging in as a customer), it is possible to change or delete the contents of the shopping cart.
3.3 Acceptance of the offer (and thus formation of the contract) takes place either through confirmation in text form (e.g. by email for custom-made items), in which the customer is informed that processing of the order for the goods has begun, or through payment of the order. Should the customer not receive an order confirmation, notice of delivery, or the goods within 5 days, they are no longer bound by their order. Any services already rendered will be refunded without delay in this case.
3.4 Processing of the order and transmission of all information required in connection with the conclusion of the contract takes place partly automatically by email. The customer must therefore ensure that the email address provided to the Seller is correct, that the receipt of emails is technically ensured, and in particular that it is not prevented by spam filters.
3.5 The customer may also submit the offer to the Seller by telephone, fax, email, or post. Additional agreements may be made in writing and by telephone. Agreements made by telephone that deviate from the offer in the online shop must be confirmed in writing.
3.6 The Seller offers selected products as part of auctions. § 19 applies to bids, the award of the winning bid, and the formation of the purchase contract. The Seller may make participation in auctions conditional on successful age verification. If proof of age is not provided, the Seller is entitled to withdraw from the contract; in this case, any payments already made by the customer will be refunded without delay.
3.7 Products in the online shop marked "FSK 18" or "USK 18" in the description may only be collected or delivered to the customer in person upon presentation of an official photo ID showing the registered address (e.g. a national identity card). Handover to an authorized representative or delivery to a parcel locker (Packstation) is not possible for these products.
§ 4 Prices, Shipping Costs
4.1 All stated prices are in EUR and include the applicable statutory value added tax.
4.2 Shipping costs incurred are not included in the purchase price. The relevant delivery area and shipping costs are stated on the product pages. Shipping costs are shown separately during the ordering process and must be borne additionally by the customer, unless free shipping has been promised.
§ 5 Payment and Shipping Terms, Prepaid Balance ("Coins")
5.1 Unless otherwise stated for the individual payment methods, payment claims arising from the concluded contract are due immediately.
5.2 The Seller does not assume any procurement risk. The Seller is only obliged to deliver goods from its own stock.
5.3 The Seller is entitled to withdraw from the purchase contract if the purchased goods are unexpectedly not in stock or not ready for dispatch. This does not apply if the Seller is responsible for the unavailability of the goods. The customer will be informed of the unavailability without delay. Any consideration already provided by the customer will be refunded without delay.
5.4 The Seller is entitled to make partial deliveries, insofar as this is reasonable for the customer.
5.5 The original packaging should preferably be used for the return in order to avoid damage in transit. There is no obligation to do so; the right of withdrawal remains unaffected by the type of packaging.
5.6 If delivery is impaired by events beyond the Seller's control, the delivery time is extended accordingly. Events beyond the Seller's control include, for example, labor disputes, lockouts, official interventions, transport bottlenecks not caused by the Seller, war, unforeseeable shortages of energy and raw materials, unforeseeable operational disruptions (e.g. fire, water, machine damage), and other events for which the Seller is not responsible when viewed objectively. The Seller will inform the customer without delay of the beginning and end of such obstacles. If the duration of the impediment to performance caused by events beyond the Seller's control exceeds four (4) weeks beyond the originally scheduled delivery date, the customer has the right to withdraw from the contract. Further claims are excluded.
5.7 Costs (bank charges etc.) incurred by the Seller due to a failed direct debit are to be reimbursed by the customer to the extent actually incurred and proven, provided the customer is responsible for the returned direct debit.
5.8 A prepaid balance ("Coins") may be maintained in the user account to purchase content, products, and services, where these are intended and enabled for this purpose. The balance is not a bank account or a means of payment and is not recognized or of any value outside this website. The balance can be topped up using the payment methods offered. The balance is neither transferable nor refundable and does not constitute an asset.
§ 6 Right of Withdrawal
If the customer withdraws from a contract, we shall repay to the customer all payments received from the customer, including delivery costs (with the exception of the additional costs resulting from the customer having chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received notice of the customer's withdrawal from this contract. For this repayment, we will use the same means of payment that the customer used for the original transaction, unless expressly agreed otherwise with the customer. Under no circumstances will the customer be charged any fees as a result of this repayment. The customer shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
6.1 Notice of the Right of Withdrawal for Consumers on Ordering
Consumers have a statutory right of withdrawal. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession (§ 13 BGB).
WITHDRAWAL NOTICE
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period will expire fourteen days from the day
- in the case of a service contract or a contract for digital content: on which the contract was concluded,
- in the case of a sales contract for goods: on which you or a third party named by you, other than the carrier, acquired physical possession of the goods.
To exercise your right of withdrawal, you must inform us,
PMI Media Solutions S.L.
C/ Marbella 17, Local 48-57
07610 Palma, Illes Balears, Spain
E-Mail: info@pmi-media-solutions.com
by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, although this is not mandatory.
You may also complete and submit the model withdrawal form or another clear statement electronically on our website at (Model Withdrawal Form) . If you make use of this option, we will communicate to you an acknowledgement of receipt of such withdrawal without delay (e.g. by email).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall repay to you all payments received from you, including delivery costs (with the exception of the additional costs resulting from your having chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received notice of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this repayment. We may withhold repayment until we have received the goods back or until you have supplied evidence of having returned the goods, whichever is the earliest.
You must return or hand over the goods to PMI Media Solutions S.L., C/ Marbella 17, Local 48-57, 07610 Palma, Illes Balears, Spain, without undue delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods. You will only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Exclusion of the Right of Withdrawal
A right of withdrawal does not exist for contracts for the supply of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive, or that are clearly tailored to the personal needs of the consumer; contracts for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery; contracts for the supply of goods if these have, after delivery, been inseparably mixed with other goods according to their nature; contracts for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.
- End of the statutory withdrawal notice -
6.2 Right of Withdrawal for Businesses
There is no right of withdrawal for customers who are businesses within the meaning of § 14 BGB and who act in the exercise of their trade or independent professional activity when concluding the contract.
§ 7 Right of Retention, Retention of Title
7.1 The goods remain the property of the Seller until full payment of the purchase price has been made.
7.2 If the customer's claim from the resale has been included in a current account, the customer hereby also assigns to the Seller their claim from the current account against their buyer. The assignment is made in the amount of the sum that the Seller invoiced the customer for the resold goods subject to retention of title.
7.3 Any processing or transformation of the goods subject to retention of title shall always be carried out on behalf of the Seller, without any obligations arising from this. The new item becomes the property of the Seller. If the customer acquires ownership through combination, mixing, or blending, they hereby already assign to the Seller their resulting claims under § 950 BGB.
7.4 In the event of a seizure of the goods at the customer's premises, the Seller must be notified immediately, together with a copy of the enforcement record and an affidavit, and the party effecting the seizure must be fully informed that the seized goods are goods supplied by the Seller and subject to retention of title.
7.5 If the value of the security under the preceding paragraphs of this section exceeds the amount of the outstanding claims secured thereby, for the foreseeable future, by more than 20 %, the customer is entitled to demand that the Seller release security to the extent of the excess.
§ 8 Warranty for Consumers
8.1 The warranty for defects in the purchased goods is governed by the statutory provisions.
8.2 Customary trade deviations or technically unavoidable, material-related deviations in the quality, color, size, fittings, or design of the goods are immaterial. There is no right of withdrawal for such or other immaterial defects. The customer remains free to prove that the stated deviations are material to them.
8.3 As a consumer, the customer is asked to check the goods immediately upon delivery for completeness, obvious defects, and transport damage, and to notify the Seller and the carrier of any complaints as quickly as possible. Failure by the customer to do so has no effect on statutory warranty claims.
§ 9 Warranty for Businesses
9.1 The Seller is liable for defects present at the time the goods are handed over, within the scope of the statutory provisions.
9.2 Defects discovered later must likewise be reported to the Seller without delay; otherwise, the goods shall be deemed approved with regard to these defects as well. Notice of defects must be given in writing in each case and must describe the defect complained of precisely. In all other respects, §§ 377 f. HGB (German Commercial Code) apply accordingly.
9.3 The customer undertakes to inspect the goods immediately upon receipt for internal and external damage or shortfalls and to notify the Seller of such defects within three days of receipt of the goods. Obvious transport damage must be recorded and confirmed by the carrier without delay.
9.4 If the customer fails to carry out a timely inspection or to give timely notice of defects, the delivered goods shall be deemed approved, unless the defect was not identifiable during inspection. Timely dispatch is sufficient to meet the deadline; the burden of proof for this lies with the customer.
9.5 Warranty and damages claims become time-barred one year from delivery of the goods.
9.6 Customary trade deviations or technically unavoidable, material-related deviations in the quality, color, size, fittings, or design of the goods are immaterial. There is no right of withdrawal for such or other immaterial defects. The customer remains free to prove that the stated deviations are material to them.
9.7 The customer has no warranty rights if they have altered the goods and the defect was caused thereby. Likewise, warranty claims are excluded in the case of improper use of the goods and in the case of installation or assembly by unauthorized personnel. The customer's claims for damages or reimbursement of futile expenses exist only in accordance with §§ 10 of these Terms and Conditions.
§ 10 Liability
10.1 Claims by the customer for damages are excluded. This does not apply to claims for damages by the customer arising from injury to life, body, or health, or from the breach of material contractual obligations (cardinal obligations), as well as liability for other damages based on an intentional or grossly negligent breach of duty by the Seller, its legal representatives, or vicarious agents. Cardinal obligations within the meaning of these Terms and Conditions are those obligations whose fulfillment is essential to the proper performance of the contract and the achievement of its purpose, and on whose observance the customer may therefore regularly rely.
10.2 In the event of a breach of material contractual obligations, the Seller shall only be liable for the foreseeable damage typical for this type of contract if such damage was caused by simple negligence, unless the claims for damages arise from injury to life, body, or health.
10.3 Provisions of the German Product Liability Act (ProdHaftG) remain unaffected.
10.4 The limitations set out in items 10.1 and 10.2 also apply for the benefit of the legal representatives and vicarious agents of the Seller if claims are asserted directly against them.
10.5 The Seller assumes no liability for the constant and uninterrupted availability of its internet presence or for technical or electronic errors of the online offer.
10.6 The Seller shall furthermore not be liable for damages resulting from unauthorized persons placing orders with the Seller using the password and customer account assigned to the customer.
10.7 Data communication over the internet cannot, according to the current state of the art, be guaranteed to be error-free and/or available at all times. The Seller is accordingly not liable for the constant or uninterrupted availability of the website and the service offered there.
§ 11 Copyright in the Seller's Goods
Upon payment in full, the customer acquires ownership of the physical goods delivered; their resale as used goods is permitted. This does not affect copyright and other protective rights in the Seller's content (in particular texts, images, trademarks, and digital content); reproduction or making such content publicly available requires the Seller's consent. § 17 applies in addition for digital products.
§ 12 Household Quantities
Physical goods are sold only in quantities customary for household use.
§ 13 Import of Goods Abroad
When importing goods into countries outside Germany, export restrictions may apply and import duties and taxes may be incurred, which the customer must bear. These vary between different customs territories. The customer is responsible for the proper payment of the necessary customs duties, taxes, and fees.
§ 14 Customer Reviews
If a customer writes a review of goods and services offered by the Seller, the Seller is entitled to display this text, in anonymized form, on all of its web shops and social media presences. The Seller reserves the right not to display a review, or to display it only for a limited period and, where required for legal reasons (e.g. in the case of infringement of personal rights), in abridged form. Customer reviews reflect solely the opinion of the respective customer and do not necessarily correspond to the Seller's view.
§ 15 Storage of the Contract Text/Data Protection
15.1 The order and the order data entered are stored by the Seller. With the order confirmation, the customer is sent all order data as well as these Terms and Conditions together with the withdrawal notice and the model withdrawal form.
15.2 The Seller processes the data received in connection with the order for the purpose of performing the contract (Art. 6(1)(b) GDPR (EU General Data Protection Regulation)). Disclosure to third parties takes place only insofar as it is necessary for the performance of the contract (e.g. to payment and shipping service providers). Use for advertising purposes (e.g. newsletters) takes place exclusively on the basis of separate consent that may be withdrawn at any time. Details are governed by the Privacy Policy.
15.3 When ordering as a guest, customer data is used only for the purposes of the order and is not stored further.
15.4 The customer may request information about their stored data, exercise their right to rectification, and withdraw their consent at any time.
15.5 Should the customer no longer be interested in receiving a newsletter at the email address entered in the user account, they may unsubscribe from the mailing list at any time via a link included in the respective email or by emailing info@pmi-media-solutions.com directly. The newsletter contains current information and notices of offers and promotions.
§ 16 Hygiene
A sterile condition cannot be guaranteed for items that are used or worn as intended (in particular "worn" items); this is noted in the product description. The customer is responsible for the hygienic and responsible handling of the products. The Seller's statutory liability — in particular for damages arising from injury to life, body, or health, as well as for intent and gross negligence — remains unaffected.
§ 17 Digital Products
17.1 The customer acquires a simple, non-transferable right, revocable prior to full payment of the license fee, to use the digital products offered for personal use. No ownership of the digital products is transferred to the customer.
17.2 The content of the digital products may not be altered by the customer, either in substance or editorially, except as required by mandatory statutory provisions.
17.3 In accordance with the respective product descriptions, the customer may make copies of the digital product for private or other personal use, store them on reading devices, and use them on these devices as intended. Any further use, in particular the transfer, editing, duplication or reproduction, distribution, publication, or making publicly available of the digital products, in whole or in part, whether in digital form, by remote data transmission, or in analog form, is not permitted to the customer and may be subject to prosecution. All rights, in particular copyrights, belong exclusively to the Seller or its licensors.
17.4 Digital products may be individually marked with technical protection and control measures.
17.5 The customer may download each digital product already purchased a total of 5 times in the user account area. The Seller reserves the right to restrict or discontinue this voluntary service (reload) for good cause — in particular in the event of infringements of rights — without affecting the continued contractual usability of content already purchased. Excluded from this are digital products that the customer has already downloaded and saved on their own storage medium (PC, e-reader, or similar).
17.6 Should updates to the digital products be required, the Seller will inform the buyer accordingly.
17.7 The statutory warranty rights (§§ 327 ff. BGB) apply to digital products; they are not restricted by these Terms and Conditions. For the contract templates offered, the customer acquires a template that must be adapted in substance to the individual case before use; this expressly does not constitute legal advice. The templates serve consensual role play and do not create any payment obligations beyond the purchase price.
§ 18 Final Provisions
To the extent legally permissible, the place of jurisdiction shall be Palma de Mallorca (Spain). The law of the Federal Republic of Germany shall apply.
§ 19 Auctions
(1) The Seller offers time-limited auctions for selected items. The auction does not constitute an offer in the legal sense; it is an invitation to submit bids.
(2) Bids submitted are binding. A bid lapses if another bidder submits a higher bid during the auction period.
(3) Upon expiry of the auction, the highest bidder receives the exclusive right to purchase the item at the price of their highest bid (right to purchase). The right to purchase is limited to ten days from the end of the auction; the highest bidder will be notified by email. The purchase contract is only formed upon completion of the ordering process within this period.
(4) If the highest bidder does not exercise the right to purchase within the deadline, it lapses. The Seller is then free to offer the item again, re-auction it, or offer it to the next-highest bidder.
(5) The Seller may make participation in auctions conditional on prior activation of the customer account (e.g. after a first completed purchase or manual review), in order to prevent abuse and sham bids.
(6) The statutory right of withdrawal for consumers remains unaffected by these provisions, unless a statutory ground for exclusion applies (§ 20).
§ 20 Exclusion and Expiry of the Right of Withdrawal
(1) The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive, or that are clearly tailored to the personal needs of the consumer (§ 312g (2) no. 1 BGB), in particular custom-made items ("Custom Made").
(2) The right of withdrawal expires for contracts for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery (§ 312g (2) no. 3 BGB). The relevant items are delivered sealed.
(3) For contracts for the supply of digital content not delivered on a physical medium (downloads), the right of withdrawal expires once the Seller has begun performance after the consumer has expressly agreed that performance may begin before the withdrawal period has expired and has confirmed their knowledge that the right of withdrawal is thereby lost (§ 356(5) BGB).
Status: 21 August 2026